Quality Analyst – Call center

Job Highlights :
Diversity & Multi racial culture
13th month bonus provided
Relevant training and promotion opportunities provided

Job Description :
If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!

We provide :

·       Shift and language allowance
·       13th Month bonus
·       Performance Bonus
·       Medical insurance ，dental & optical allowance
·       Attractive training and promotion
·       EPF，SOCSO，EIS
·       Diversity & multi racial culture
·       Immediate joining – contact us to find out more

Responsibilities :

·       Conduct root cause and other data analysis
·       Conduct QA evaluations per client requirements and provides QA progress reports to team lead
·       Act as escalation point of contact for process questions, issues and resolution
·       Act as Subject Matter Expert (SME) for QA evaluations
·       Participate as project team member in problem prevention and continuous improvement projects

Requirements :

·       Bachelor’s degree or equivalent diploma in any discipline
·       Candidate must be able to work on rotational shift (3 shift / 5 working days)
·       Minimum 1 years’ experience as QA in call center 
·       Must proficiency in English & Bahasa Melayu in terms of written, reading and speaking; Mandarin is a plus.
·       Able to start work immediately is preferred.

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.